CFA’s Urgent Crisis Center (UCC) provides walk-in (no appointment necessary) care to children and teens experiencing an urgent mental health or behavioral crisis, including:

  • Thoughts of suicide or self-injury
  • Feelings of depression, anxiety, or hopelessness
  • Out-of-control behaviors
  • Substance misuse
  • Any mental health crisis

We’re open Monday-Friday, 8 AM to 10 PM, and Saturday, 10:00 AM – 6:00 PM, to kids 18 and younger. We’re located at 255 Hempstead St, New London. Our crisis line is 860-440-7182

CFA’s UCC is not an Emergency Department. 

Call 9-1-1 or visit the nearest hospital if a youth needs immediate medical attention or is in immediate danger of hurting themselves or others.

CFA’s UCC offers

  • Crisis stabilization support
  • Comprehensive mental health assessments
  • Collaborative safety planning
  • Connection and coordination with ongoing mental health
  • Short-term medication services (only if required and urgently needed)

This voluntary program requires parent/guardian consent, presence, and participation. Youth involved in a UCC assessment must also assent to services.  There are no beds in the UCC; we aim to de-escalate, complete the evaluation, and connect you to services in under 24 hours.


255 Hempstead Street
New London, CT 06320

Monday – Friday 8:00 AM – 10:00 PM

Saturday: 10:00 AM – 6:00 PM

Our phone number is 860-440-7182.


Most insurance is accepted. We also offer a sliding fee scale for all services.

No person shall be excluded from participation in, denied the benefits of, or be otherwise subjected to discrimination in the Agency’s programs or activities on the grounds of race, color, national origin, or disability. Inability to pay for healthcare or childcare services, or the use of Medicare, Medicaid, or the Children’s Health Insurance Program (CHIP) to pay for healthcare services. Provision will be made to assist clients who are members of national origin minority groups with language differences. Additionally, provision will be made to assist clients who are hearing impaired or have other special needs.