Logo for: Child & Family Agency of Southeastern CT, Inc Logo for: Child & Family Agency of Southeastern CT, Inc

Important Instructions for your healow TeleVisit

It’s Virtual

You have been scheduled for a CFA healow TeleVisit appointment. You do not need to go to a CFA location, as this is a virtual visit only.

Please make sure you allowed pop-ups on the device you are using for the TeleVisit appointment, when prompted. There could be potential issues with audio or visuals if you have not allowed pop-ups. If you have blocked pop-ups for the site used for TeleVisits, you can change those settings according to the browser/device you are using.

Please close out of any and all applications that could be using the microphone to ensure that there are no audio issues (e.g., Facetime, Zoom, Microsoft Teams, etc.).

Prior To Your Appointment

At least 10-15 minutes prior to your appointment, click the healow TeleVisit link. Entering vital signs is optional and is not required.

Connecting

You have four options for connecting to your TeleVisit appointment:

  1. Email: Use the reminder email and click “Start TeleVisit” button near the bottom of the email.
  2. Text: Use the text reminder and click the link you received.
  3. Patient Portal: Log into your patient portal and click “Join TeleVisit”.
  4. Healow App: Log into the healow app on your phone and clicking “Start TeleVisit” on your upcoming appointment.

Healow Televisit Frequently Asked Questions

When should I expect to receive my appointment instructions?

You will receive the following appointment reminders with instructions:

  • An appointment confirmation when your appointment is booked. It will include instructions about starting your televisit and a start televisit button you can use to start your appointment.
  • A text reminder with a link to start the televisit appointment.

What time should I start my TeleVisit?

We recommend you start your visit at least 15 minutes before your appointment. You will remain in the waiting room until the provider starts the visit on their end.

What if I am having trouble connecting to the appointment?

Please call the Agency at (860) 437-4550. However, there will be a connectivity test that will be run on the device you are using to connect. It should help you diagnose the issue.

Can I use my cell phone for the visit?

You can use a laptop/desktop computer with webcam or a mobile device to join a Healow TeleVisit appointment; however, please keep in mind that you may experience better quality on a laptop/desktop computer with webcam.

How can I join the TeleVisit appointment?

  • Through your appointment confirmation email
  • Through the link in your text reminder (must be enabled to receive text messages)
  • Logging into your patient portal and clicking start TeleVisit on your upcoming appointment
  • Logging into the Healow app on your phone and clicking start TeleVisit on your upcoming appointment