Client financial responsibility

You are ultimately responsible for the payment of your treatment and care. It is your responsibility to know your benefits under your health plan. Please understand that the financial responsibility for services is between you and your health plan.  Your insurance policy is a contract between you and your insurance company.

CFA will bill your insurance company as a courtesy; however, you are responsible for providing us with the most recent and accurate insurance information and you will be responsible for any charges incurred if the information provided is not correct or up to date. It may also become necessary for you to contact your insurance company to provide them additional information in order for them to process your claim completely.

You are also responsible for required co-payments, co-insurance, applicable deductibles, and any services that are not covered by your insurance plan. You are responsible for paying any co-payment at the time of service. For School-Based Health Clinic services, health insurance is billed for services provided, but there is no out-of-pocket cost to the family (no co-pays, deductible costs, or out-of-pocket expenses).


CFA participates in most major insurance plans. Please contact our Billing Department at 860-437-4550 for any questions on participating insurances.

Payment method

We accept the following forms of payment:

  • Cash
  • Check
  • MasterCard
  • VISA
  • American Express
  • Discover
  • Debit cards

Financial Support

CFA can assist you in meeting your financial obligation in the following ways:

Sliding Fee Scale

CFA offers a sliding fee program for clients who are uninsured or underinsured and whose income is at or below 200% of the federal poverty level. CFA’s sliding fee scale is based upon a client’s family size and household income. Clients who do not provide income information are responsible for services at CFA’s full rate. Patients may need to provide the following information when applying for a sliding fee scale: Copies of tax returns, pay stubs, or other information verifying income may be required before a discount is approved.

Payment Plan for Outstanding Balances

The payment plan will allow you to make weekly, biweekly, or monthly payments on your account until the entire outstanding balance is paid. The payment amount and number of payments will be decided during your financial consultation with the CFA Billing Department.

Online Payment Guide

Payments through the Patient Portal
  1. Log in to the patient portal.
  2. You can view and/or pay account balances from the portal home page in the Latest Statement
  3. To view and/or pay the statement, click on See Statement Details.
  4. Review the Billing Summary and click Pay Bill located in the top right.
  5. Enter the cardholder & payment information and click Make Payment.

Submitting Online Payments through the Agency Website

Visit our Bill Pay page and complete the form. Please select the service you are making a payment for (mental health/psychiatry/physical). Click Submit the Online Payment Form at the bottom of the page to complete the transaction.